We want your shopping experience with Next Chapter Books to feel simple, transparent, and stress-free. Below you’ll find all of our store policies for returns, shipping, pickup, delivery, and privacy.

📦 Shipping Policy

We currently ship anywhere within Canada.

How Shipping Works:

• Shipping rates are calculated at checkout based on your location and package weight.

• Orders are packed securely to protect your books.

• You will receive a confirmation email once your order is placed and another once it ships.

Processing Times:
Orders typically ship within 2–4 business days.

Delays:
Weather, postal delays, and holidays may affect delivery times. Once a package is shipped, delays are unfortunately outside our control.

🚗 Local Pickup 

Local Pickup – Free

• Available in Leduc, Alberta

• You’ll receive an email when your order is ready

• Pickup is during store hours

🔁 Return & Refund Policy

Because we are a small business and most of our inventory is gently used, all sales are final.

However, we always want you to be happy with your order.

We will make it right if:

• The wrong book was delivered
  

• There’s an issue caused on our side

If you experience any of the above, please contact us at:
📧 hello@nextchapterleduc.ca
within 7 days of receiving your order.

📚 Used Book Condition Policy

All used books are:

• Cleaned

• Inspected

• Graded for quality

We do not sell moldy, ripped, or poor-condition books.
Please see used book policy for further information.

🐾 Pet Policy

For the health, safety, and comfort of our staff and customers, pets are not permitted inside Next Chapter Books.

Because our store includes a café and food-service area, and because some members of our team and community have serious animal allergies, we ask that all pets remain outside the store.

Trained service animals are always welcome in accordance with applicable laws.

We love animals too, and we appreciate your understanding and cooperation in helping us keep Next Chapter Books a safe and comfortable space for everyone. 💙

🔒 Privacy Policy

We respect your privacy and never share your personal information.

What we collect:

• Name

• Email

• Shipping address

• Order details

Why we collect it:

• To process and deliver your order

• To communicate about your purchase

• To improve our store experience

Your information is securely stored and never sold or shared.

If you have questions about data or privacy, reach out anytime at:
📧 hello@nextchapterleduc.ca

💳 Payment Policy

We accept:

• Credit cards

• Debit

• Shopify Payments

• Apple Pay / Google Pay

• Shop Pay

All payments are processed securely through Shopify’s encrypted checkout system.

💙 Thank You

By shopping with us, you support a small, family-built bookstore.
We appreciate your trust and will always do our best to give you a cozy, reliable shopping experience.